Impeccable concierge service that addressed all our needs promptly.

Room cleanliness was subpar, with dirty windows and outdated furnishings.

Unexpected sales pitch chaos

The location is stunning, with pristine pools and a gorgeous beach. The spa services offered were rejuvenating and well worth the visit.

However, our trip was marred by a relentless sales pitch upon arrival. The pressure from staff was overwhelming and quite intrusive.

The suite was luxurious and quite spacious, yet

the bathroom aspects could use minor updates. It was fantastic overall, but I felt a couple amenities were missing. Service was impeccable, especially from the staff who were always friendly and eager to help. Overall, an enjoyable stay!

great access to beaches and nearby nightclubs for city explorations

I loved how close the beach was, just a few steps from my room, and enjoyed vibrant nightlife at nearby clubs like Mandala and The City, making it perfect for my weekend city strolls and adventures.

Couple's romantic getaway

I have to say, the service was impressive, especially from the staff at the pool they were on top of everything, always making sure we had drinks in hand. The food was also memorable, every meal felt like it was prepared just for us, outstanding flavors.

It sure wasn't cheap, but overall it was still acceptable.

my stay exceeded all expectations! having been to cancun before, this resort took luxury to a new level. the pools were stunning and always clean, and the butler service made everything incredibly easy and enjoyable.

food quality varied at restaurants.

The breakfast options were limited and unremarkable, lacking the refinement expected from a high-end resort. Sunbeds near the beach and pool are often reserved for diamond members, making it a race to claim a spot. Additionally, room service food quality suffered, served in plastic containers and often soggy upon arrival, which felt below par for the hotel's stature. Encountering cockroaches in my room three times was unsettling, tarnishing the luxury vibe I had hoped for.

Best luxury experience ever!

OMG, this place is amazing! The staff were super friendly and really wanted us to feel special. Only hitch was the room service took a bit longer than we'd hoped at times. But everything else? Totally top-notch!

The resort's decor was stunning, with lush greenery and elegant furnishings that made moving around effortless, even for seniors. The accessibility to pools and restaurants added to our enjoyment, making every corner a delight to explore.

Improve room service wait times, especially during peak hours.

The resort's decor was stunning, with elegant furnishings and lush greenery that made moving around effortlessly enjoyable even for seniors. The accessibility to pools and nearby restaurants added to my overall satisfaction during my stay.

Improve room service wait times during peak hours.